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Frequently Asked Questions >>
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Welcome to our "Frequently Asked Questions" page. We tried to compile a list of answers to the questions that we get most often from our Internet guests. If you don't find what you are looking for here, please contact our customer service.
Reservations Questions:
How do I check rates and availability and make a reservation online?
Do I need to have a credit card to make a reservation?
How can I find out more information about a hotel?
How do I cancel a reservation that I reserved?
What happens if my plans change and I forget to change or cancel my reservations? Will I be charged?
What if I want to reserve a group of rooms?
Do you allow pets?
Miscellaneous
Where is the hotel located? Directions?
How do I order printed information?
Where can I find employment opportunities at the Grand Resort Hotel and Convention Center?
How do I check rates and availability and make a reservation online?
To make a reservation request online please use the "Reserve It Now!" form located conveniently on the left hand side of each page.
You will receive an email back with availability and rates based on the criteria that you filled out on the form. You can also contact our Customer Service and Reservation Center by calling 800-251-4444 and a representative will gladly help you.
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Do I need to have a credit card to make a reservation?
No, you may send a Check or Money Order deposit to hold your room reservation to:
Grand Resort Hotel
attn: Reservations
PO Box 1410
Pigeon Forge, TN 37868
If you do reserve a room with your credit card it is not charged for your stay prior to your arrival. There is a 48 hour cancellation policy.
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How can I find out more information about a hotel?
This information is available on each hotel's or motel's "Individual home" page. On the top of every page in our website is a "Select a Location" menu. Simply click on menu and choose a location and you will go to the locations hompage.
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How do I cancel a reservation that I reserved?
To cancel a reservation contact our Custom Service. You will need to have:
- Guest Full Name
- Confirmation number and the credit card number that you used to guarantee the reservation
(If you made a reservation directly with a hotel, you will need to call the hotel directly to ask about the reservation.)
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What happens if my plans change and I forget to change or cancel my reservations? Will I be charged?
Since you guaranteed your room for arrival using your credit card, you will be billed a minimum of one night's stay if you do not cancel your reservation prior to the cancellation deadline. Please be sure to note the cancellation policy when making your reservation. This information is given to you once your reservation has been confirmed.
If you do not understand a hotel's cancellation policy or need further clarification, please or contact our Reservations Center.
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What if I want to reserve a group of rooms?
For groups needing ten or more rooms, please use our Customer Service or call (800)472-1188. A member of the Group Sales team will email or call you with availability and rates.
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Do you allow pets?
Our pet policy varies by location. To verify that a hotel accepts pets, contact Customer Service. Some properties may charge a fee to allow you to have your pets at the location.
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Where is the Hotel located? Directions?
The Grand Resort Hotel and Convention Center is located at 3171 Parkway in the middle of action packed Pigeon Forge, Tennessee. For a map and directions Click Here.
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How do I order printed information?
Visit thePigeon Forge Chamber of Commerce website and conatct them and request for them to send you printed information.
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Where can I find employment opportunities at the Grand Resort Hotel and Convention Center?
From employment opportunities at the Grand Resort Hotel and Convention Center and its Affiliates please click here.
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